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Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC


Veteran IT leader will spearhead Medallia's rapid growth across the Asia-Pacific

SAN MATEO, Calif., May 2, 2019 /PRNewswire/ -- Medallia, Inc. (, the global leader in experience management, today announced that IT industry expert, Gavin Selkirk, has been named the company's new Area Vice President and General Manager of Medallia's operations in the Asia-Pacific.

Following eight years as a Lieutenant in the Australian Navy, Selkirk has enjoyed the past 25 years in the IT industry helping multinational companies grow and expand in Asia and will lead Medallia's accelerated growth in a region known for high brand standards and experience.

With a diverse set of experiences ranging from being the first employee in Asia for a European-based software company, to operating at scale as CEO for ASEAN with systems integration company Fujitsu, Selkirk has traversed multiple market segments including complex analytics solutions with SAS, cloud-based solutions at BMC, to selling solutions as a partner at Fujitsu. He was most recently President of Asia Pacific & Japan for BMC. Selkirk's hire will provide Medallia with rich industry knowledge to apply to its operation and go-to-market strategy and execution.

"We've seen enormous demand in Asia Pacific for Medallia's leading customer experience platform. As we step up our investment, Gavin's experience and industry knowledge will be a great benefit," said Bill Schuh, Medallia's SVP of Global Industry Sales. "Gavin's passion lies in operating in high growth, cloud environments where IT can help customers grow revenue and enhance interactions with their customers - making Medallia a perfect fit."

"Medallia's market-leading experience management practice and rapid growth were the main factors in my decision to join the team," commented Selkirk. "The customer base represents some of the leading brands in Asia, a dominant footprint in hospitality, and a growing base of customers in retail and other industry segments.''

Medallia has a strong existing presence and reputation in APAC, powering Experience Management programs for Optus, Auto & General, and Veon. Medallia was named a leader and recognized for its ability to drive improvements at scale among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm[1]. For more information, please visit this link, and website here. To see Medallia in action come to Experience 2019:

About Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. Medallia has offices worldwide, including Silicon Valley, Buenos Aires, London, New York, Tel Aviv and McLean, Virginia. Learn more at

[1] The Forrester Wave™: Customer Feedback Management Platforms In Asia Pacific, Q4 2018

SOURCE Medallia

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